Privacy Policy
This Privacy Policy explains how HeatEver ("we," "us," or "our") collects, uses, and shares information when you visit heatever.com or place an order with us. We keep this short and plain on purpose.
Information we collect
When you place an order, we collect the information you give us: your name, email address, shipping address, and the payment details needed to complete your purchase. We also automatically collect basic technical data such as your IP address, browser type, and the pages you view, which helps us run the site and spot problems.
How we use your information
- To process and ship your order and send order confirmations and updates.
- To answer your questions and provide customer support.
- To prevent fraud and keep our store secure.
- To improve our products, website, and service.
- To send occasional offers or product news, if you've opted in. You can unsubscribe at any time.
Payment information
Card payments are handled by a third-party payment processor. We do not store full card numbers on our own servers. The processor is responsible for safeguarding your card data under its own security standards.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate — for example, our shipping carriers, payment processor, and email provider — and only as needed to do their job. We may also disclose information if required by law or to protect our rights.
Cookies
We use cookies and similar tools to keep your cart working, understand how the site is used, and measure the performance of our advertising. You can disable cookies in your browser settings, though some parts of the site may not work as well.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails at any time. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). To make a request, email us at the address below.
Data retention
We keep order records for as long as needed to fulfill orders, provide support, and meet legal and accounting obligations, then delete or anonymize them.
Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date at the top of this page.
Contact us
Questions about your privacy? Email support@heatever.com or write to us at HeatEver, 1840 Brittain Rd, Suite 120, Akron, OH 44310.